Senior ER Specialist (12 month FTC)

  • Location

    Watford, Hertfordshire

  • Sector:

    Retail, Luxury & Lifestyle

  • Job type:

    Fixed term contract

  • Salary:

    £55000 - £60000 per annum

  • Contact:

    Rachael Bailey

  • Job ref:

    PR/210606_1653922495

  • Published:

    29 days ago

  • Duration:

    12 months

  • Expiry date:

    2022-06-29

  • Startdate:

    ASAP

We are partnering with a leading retailer who is looking for a Senior ER Specialist to work on a 12 month contract basis.

This is a brand new role for the business. and essentially you will bridge the gap between employee relations and the operational functions of the retail outlets. The Senior Employee Relations Advisor in the UK is part of the European Employee Relations ('ER') Centre of Expertise team, supporting the delivery of ER strategy and specialist services.

You will provide a comprehensive commercial employee relations service to multiple business partners in the UK Stores Function. You will drive compliance and provide advice consistent with UK employment legislation, company policies, business objectives and the company culture. Working in close collaboration with the HR Business Partners for the London region, you will coach and advise line managers on all people management related issues.

Key responsibilities include:

  • Provide commercial ER advice to managers of all levels compliant with employment legislation and HR policies/procedures, ensuring alignment with business objectives.
  • Provide a Case Management service for ER issues such as such as dismissal/ settlements, disciplinary, grievance, investigations, harassment, discrimination and long term and complicated sickness, that; pose a financial or reputational risk to the business. have a higher complexity that require more than standard policy advice.
  • You will provide a hands-on, strategic and influential approach, as opposed to manager coaching.
  • Provide on-site, face-to-face support for Store Managers when required including document review.
  • Coach and advise HR Service Centre cases team through case queries ensuring a robust and consistent approach. Referring to the Manager of ER / HRBP as appropriate.
  • Act as a point of escalation for the HR Service Centre cases team, and a direct point of contact for the Store leadership teams.
  • Escalate appropriately any issues that have potential financial or reputational risk to the Manager of ER / AVP Complex cases.
  • Act as a point of support for HRBPs with strategic ER activity.
  • Provide HRBPs and senior Line Managers with regular case updates to maintain insight into ER activity, risks and trends.
  • Maintain and update own knowledge of HR best practice and employment legislation as well as developments impacting our business areas. Keeping abreast of upcoming development and advise on any required changes to policy and practice.


Key Skills, Knowledge & Experience

  • Strong ER knowledge and experience for the UK (e.g. case management, HR policy, legal compliance), operating at an equivalent level.
  • Confident personal style but flexible and open to alternative solutions.
  • Excellent influencing, relationship building and communication skills (both verbal and written).
  • Ability to stay connected across dispersed organisational and geographic boundaries.
  • Resourceful self-starter able to work independently across multiple sites.
  • Demonstrable ability to build relationships and engage with a range of cross functional stakeholders to get results.
  • A creative problem solver.
  • Ability to work under pressure.
  • Can deal effectively with ambiguity.
  • High degree of integrity.
  • Well-developed IT skills with experience of analysing and presenting data.
  • Keen attention to detail, data accuracy and ability to interpret data.
  • Organised and structured way of working.
  • Experience of working within a retail or similar fast paced, multi-site environment highly desirable.
  • Ideally CIPD qualified / part qualified or equivalent.


The position will be based from their headoffice in Hertfordshire but will also cover some travel to stores across London. For further information about this position please apply.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.